Privacy Policy
Last updated: June 2025
1. Introduction
MayoMed Global ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit mayomedglobal.com or contact us regarding our medical tourism services in Hurghada, Egypt.
2. Information We Collect
Personal Information
- Full name, email address, phone number
- Country of residence and nationality
- Appointment and consultation requests
- Communication history with our team
Medical Information
- Medical history and conditions you voluntarily share
- Treatment preferences and inquiries
- Documents you submit for consultation purposes
Technical Information
- IP address, browser type, and device information
- Pages visited and time spent on our website
- Cookies and similar tracking technologies
3. How We Use Your Information
- To respond to your inquiries and schedule consultations
- To provide medical tourism coordination services
- To connect you with appropriate medical specialists in Egypt
- To send appointment reminders and follow-up communications
- To improve our website and services
- To comply with legal obligations
4. Medical Information Confidentiality
Any medical information you share with us is treated with the highest level of confidentiality. We only share your medical details with the specific healthcare providers you are referred to, and only with your explicit consent. We do not sell or trade medical information under any circumstances.
5. Sharing Your Information
We may share your information with:
- Medical partners — hospitals, clinics, and specialists in Hurghada, Egypt, solely for treatment coordination
- Service providers — hotels, transportation, and support services as part of your medical tourism package
- Legal authorities — when required by Egyptian or international law
We do not sell your personal information to third parties.
6. Cookies
We use cookies to enhance your browsing experience. These include:
- Essential cookies — required for the website to function
- Analytics cookies — to understand how visitors use our site
- Advertising cookies — Google AdSense may use cookies to serve relevant ads
You can control cookies through your browser settings. Disabling cookies may affect website functionality.
7. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our website uses HTTPS encryption for all data transmission.
8. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Medical inquiry records are retained for a minimum of 5 years in accordance with healthcare regulations.
9. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal data
- Withdraw consent for marketing communications at any time
- Lodge a complaint with the relevant data protection authority
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date.
12. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Email: info@mayomedglobal.com
- Phone: +20 150 549 8234
- Address: Hurghada, Red Sea Governorate, Egypt